![]() ![]() Only 17% of Vodafone customers described themselves as “very satisfied” with overall customer service, which is less than half of the percentage scored by award-winning Plusnet. It’s a similar story on reliability, with 74% declaring themselves satisfied, a score that only betters EE and Virgin Media.Ĭustomer service remains a stickier problem for Vodafone. Vodafone isn’t included in Ofcom’s study of broadband performance, but the feedback from the customers we surveyed is mixed.Īround two thirds (69%) of Vodafone customers said they were satisfied with the speed of their broadband, although only 23% described themselves as “very satisfied”, one of the lowest scores of the eight broadband providers surveyed. Vodafone Broadband review: Performance and customer satisfaction ![]() READ NEXT: The best wireless extenders to buy Vodafone Broadband Packages and PricesĪs Vodafone hangs off the Openreach network, 96% of the population should be within reach of a FTTC connection, which gives you access to either of the two ‘Fibre’ tariffs in the table above.Īnother 8 million folk will have access to the full-fibre tariffs, with Openreach continuing to expand the network aggressively over the next couple of years. You’re looking at between £6 and £12 extra per month to go Pro, depending on which speed you opt for. It’s worth noting that all of Vodafone’s tariffs have a ‘Pro’ equivalent, aimed at home business users, which come with an Ultra Hub that uses the cutting-edge Wi-Fi 6E standard and offers 4G broadband backup. Still, there’s nothing to stop you downgrading or haggling another discount come contract renewal time.Īll of Vodafone’s fibre packages come with its Wi-Fi Hub router, which is an older Wi-Fi 5 model that’s not ideal for those on the very fastest connections. Why anyone would plump for Fibre 200 when Fibre 500 is identically priced is beyond us, although be wary of Vodafone hooking you on the faster speeds, only to increase prices when that initial two-year contract comes to an end. Vodafone has no fewer than four full-fibre tariffs for those lucky enough to be within reach of the network, and again they’re at the cheaper end of the scale, especially if you qualify for those mobile customer discounts. Vodafone Broadband review: Full fibre 100, 200, 500 and 900 Only Now Broadband offers those speeds for less among the eight major broadband providers being compared here, and there’s a further £3/mth discount for those who have mobile phone contracts with Vodafone. Vodafone’s Fibre packages are keenly priced. ![]() If your house isn’t too far from the local fibre cabinet and is capable of receiving the faster speeds, there’s little incentive to save that paltry £6/yr by going for the slower Fibre 1. There are two speed tiers, one with almost double the download bandwidth of the other, but there’s only a 50p/mth differential between the two. The company is below par in the number of complaints received by telecoms regulator Ofcom, too.Īs one of the many broadband providers that are reliant on the Openreach network, Vodafone’s fibre-to-the-cabinet (FTTC) packages follow the familiar formula. Only just over half (58%) said they were satisfied with Vodafone’s customer service. Just over two thirds (68%) of Vodafone customers we surveyed said they were likely to recommend the company, which isn’t too shabby when compared to rivals such as Virgin Media and TalkTalk, although it’s a solid ten percentage points behind award-winning Plusnet.Ĭustomer service is the main area Vodafone must address if it wants to put itself into awards contention. EE Broadband (2023) review: A great all-rounder ![]()
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